Tech is changing the nature of service at restaurants across the country.
“I think the restaurant industry is interesting because fast-casual might take share from quick service, the broad industry might see weakness due to excessive expansion, like in this case. But in the end, people have to eat, they love eating out. And as a result, I think execution becomes a really clear differentiator between different chains, and there’s not as much of an industry boogeyman that you can pin your problems to.
But on the flip side, you have the success stories, and some of the big trends I get excited for the restaurant industry include loyalty programs, restaurants trying to source ingredients locally, and also, there’s technology. That’s where we will focus.
I think previously, we spoke about how robots, for example, eliminate the need for human employees all together. But a lot of the technology initiatives that we’ll talk about today seem to be previews of how that might work.”